Payments and cancellation information
Understand what can be purchased now and how a future paid service would handle cancellations.
Current published services
The public Zoviza site currently provides free research and planning tools only. It does not accept a Zoviza order, charge a card, or sell embassy appointments. Consequently there is no active Zoviza purchase through the current website to cancel or refund.
A paid service requires clear terms
Before a paid administrative service can be activated, the customer must be shown the verified legal seller, specific deliverables, total price (including applicable taxes), delivery timetable, complaints contact and cancellation and withdrawal rights. Any recurring billing must display its frequency, renewal amount and self-service cancellation method clearly before payment.
Statutory withdrawal and remedies
Irish distance-service contracts may carry a 14-day withdrawal period, subject to applicable exemptions and the legal treatment of work expressly requested during that period. Rights in relation to non-supply and inadequate services also remain applicable. An unpaid or unavailable service must not be described as delivered.
Payment-processing fees
Where a full refund is required by applicable law, Zoviza cannot automatically retain the Stripe transaction fee from the customer. Legitimately supplied partial work may require an individually documented legal and service review.
Third-party charges
Government visa fees and separate provider charges are not Zoviza fees. Check the respective authority or provider's current terms for refunds and cancellation of their own services.
Questions
Contact our team before sending confidential files or disputing a charge. The official CCPC consumer information explains general rights for services purchased online.